Patient Information

What to Expect at a Veterinary Appointment

Knowing what you should expect from your first appointment with us will help to make the process far more pleasant for both you and your pet.

Our Pet Care Philosophy

At West Gate Veterinary Hospital, we are proud to be able to serve pet owners in our Enterprise hospital. We are committed to providing each and every pet with the compassionate and exceptional service they deserve.

We are passionate about approachable preventive care, providing exceptional diagnostic services and giving your pet their home away from home while you have to leave town.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We are committed to providing an estimate of the full cost of your pet's treatment prior to providing any services. However, unforeseen circumstances may arise that end up impacting your final bill. 

  We make a commitment to always discussing our estimate with clients before they leave our facility and will require a deposit based on this estimate before providing treatment. 

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you have to reschedule or cancel an appointment, let us know as soon as possible so that we are able to offer the space in our schedule to other clients. 

• What types of animals do you treat?

  We are mostly experienced with caring for dogs and cats. 

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.